FAQ


What Constitutes a Flaw in Crystal?

Frequently, we attempt to explain the facts of crystal artisanship to customers seeking flawless perfection in the tableware merchandise they buy. In reality, such perfection can be achieved only in assembly line products. Of course, this is not possible or even desirable in quality ware whose manufacture depends so much on the skill and artistry of individual craftsmen. Slight variations in crystal ware pieces are actually a confirmation of fine crafting. Most customers who appreciate fine crystal understand this.

Is a "seed" or bubble in crystal stemware a flaw?
No. The tiny "seeds", or bubbles the size of a pinpoint, visible when you examine crystal against a strong light, are formed by gases when chemicals unite in the fusing or melting of the raw ingredients. These bubbles do not affect the quality or the beauty of the glass. 

Should all pieces of crystal be identical?
No. Each piece of crystal is unique. Slight variations of weight and sometimes height are a sign that each piece truly is individually crafted. 

How can I unstick a decanter stopper?
Try this: run water that is comfortably warm to your hands on the neck and top of the decanter, or pour warm vegetable oil around the stopper to loosen it. You can avoid the problem by wiping the neck of the decanter with a soft cloth before replacing the stopper.

How can I remove stains from a decanter or a vase?
Clean vases and decanters by filling them half-full with moderately hot water, a small amount of mild detergent, two tablespoons of white vinegar or ammonia and a cup uncooked rice. Swirl the rice around for a few minutes to remove residue. Rinse well with moderately hot water and air dry, upside down, on a rack.     

Remove more stubborn stains by filling the container with warm water and dropping in a denture-cleaning tablet; let it sit until the stain disappears. 

Can crystal be cleaned in a dish washer?
We do not recommend cleaning crystal in a dishwasher since the heat and abrasive cleaners may mark the surface of the crystal.

Repairing of the chipped or broken crystal
If a piece of crystal gets broken, it cannot be repaired to as new condition. orrefors.us does not suggest or endorse gluing or in any manner sticking the pieces together. Chipped glasses can be ground down at some repair shops, however these pieces will have an etched white rim and be considerably shorter than the rest of the pieces. Chipping or breakages are part of normal wear and tear of the pieces, and we suggest replacing them with new ones as they become damaged.